Horrible Customer Service – Synchrony Financial Review
Thank you for joining the phone. This call will be recorded. Can we tell you your story first? What happened to you last year? We bought some packages for application plan packages. It is bought for goods. You can get this special financing and three years of famous cash.
We go on and do it. This is a good agreement. I never bought anything from HH Greg before, but this time I did it. This is a good agreement. We want to find them. When I buy electrical appliances. A microwave oven is part of the packaging, and there is no stock.
Obviously, there were strikes or other things on the west coast. I agree to continue buying. At that time, they gave me a more gentle microwave oven. That was the beginning of my father. They installed everything in February last year. Everything is fine. Then I will make several regular calls.
We finally came in in February of this year. A year later, we will continue to sign the document. They will not provide new microwave ovens. First of all, I think the microwave oven is completely repetitive except for the flash.
This is not one hundred and sixty-seven dollars. Even though I think it should be exactly the same price, I will continue to do so. He said he would add it to my deal. I said no problem. That’s perfect. It should be part of the same package we get.
Because it’s three years like cash. We have been paying monthly, so that we can pay off and do not charge any interest charges. The next statement we made after adding a microwave oven.
We charge an extra $25 a month plus the interest of the microwave oven. It’s not a lot of money, but it’s still wrong. I called kamancheh company, and I have applied for the package. I called synchrony , and a young lady answered my phone call.
She said she understood what I was talking about. She asked me to call HH Bragg’s and tell them I needed to apply for my promotional package, and I bought extra money for my microwave oven. It is called the fountain of promotion change. This is very simple. They contacted the HH-directed club to let them know that this was part of the promotion change and that there was no problem. It calls HH Greg to talk about my sales.
First of all, that’s no problem. I will continue to email them. I think this is a good question. We got another statement from synchrony , no change, no fish. I called the synchrony again, and someone said it was terrible.
She could not understand this, making it difficult to communicate properly. What’s going on here? I talked to this. She didn’t understand what I needed. She should have told me they didn’t receive two changes, but I said I needed to know why it didn’t happen.
They said they did not receive it. I said I would let go. I called HHH Greg again and talked to my salesman. He said he would email them and he would do it again. I agreed, but I didn’t let it go for the whole month.
This time I continue to call in a week to confirm whether they have promotional changes. The broker I got this time said there was no change. She said our system didn’t see it. That’s what they didn’t see in their records. What happens if you don’t see it? We will wait for it to pass.
I talked to a supervisor. The supervisor didn’t know, and said they didn’t see anything. I think this is very strange. The supervisor didn’t know anything. She said they would stick to it. Then she came back in about ten minutes and said she showed her to her supervisor.
I said it was good. This means that they did not receive the promotion change document of HH rating on HH Greg. I asked a supervisor at the door because I thought maybe he could know.
Salespeople are not as excited as they are to help you. I understand that. They lost their jobs. I understand him, but I need to solve my problem. I spoke to him and told him that I had worked with my salesman for a long time. He said the man was no longer with the store.
I asked him if he would send another e-mail to synchrony, so it would be done first. He said he would receive an e-mail today. Everyone says they can’t forward my email copy. I know they can’t do that. What if I come in again and again?
I’ll get a copy. When I spoke to the supervisor, he said that every time they sent us an e-mail, we would get an e-mail reply saying our sync e-mail box was full. We all know that synchrony is a huge financial company. Their e-mail boxes are large.
I began to believe in HH Brett. I said they went on and made it. I’ll take one. I went to buy a copy that day. He tried to send, but he said their e-mail account quota had ended. They can no longer receive any e-mails because they have someone in the quota.
I can’t believe it. When I got home, I called synchrony again. This time, I found someone who I knew it was. I suggest, but they can’t help me. I told them what happened, and I was cut off. But then I used your consumer website, and I believe it is aimed at DirecTV. I also found other websites. I don’t know if I can mention it. I’ll call Elliott.org.
I got it from general search. I went there and entered the company name. It brings back information about how to contact them. They give you a real home phone number that you can use to contact a person and something. I was very angry that I got on the bus and went to the synchrony website.
First, I found a complaint form that I can input on your website. I filled out the complaint form. I have been talking for a long time about what happened. I added a little fuel to the fire. I went to your website and found all their synchronous contact information. I put them in shiptead.org’s complaint.
I also reviewed the letter of suspension from the company email I received. It makes me wonder if anyone gets any information or whether any mailbox is full. I plan to call again. I’m not going to let it take another month. They put forward my account.
The other thing that annoys me is that I have to press the button, press the button, speak English, do this and many other things that drive me crazy. I can understand the young man I got this time. He came to me and said that everything was settled. I said I had never heard anyone and his voice. He told me that we would get one hundred and twenty-six dollars in credit. I kept asking him over and over again.
Now we don’t need to pay an extra $25 a month, and this extra $176 will now be used for our promotional package. You may see it in the next statement.
Everything is perfectly settled. I don’t know what’s going on. Thank you for the power we have gained for the declaration. We have done a good job. We are still charged interest, and we still owe us extra funds. I have to retell the whole story, even if they should have these notes and they read them.
I know how you did it. I’m not sure what will happen. I have been talking for three months. I am very angry, I said this needs to be repaired. They will say they need to talk to their supervisor, but their supervisor can’t help you.
I saw the credit. That’s great. I know what you have done. Let’s finish it. Let’s finish the whole package. She let me out, cut me off, and let me stop. I didn’t yell. I’m angry. I take this matter seriously. It told me to give me a supervisor, but I waited for 15 minutes when I heard the music. I believe I need to stay at home all the time.
This is probably the illusion line they have. This is a music line. If I call, I need to wait and listen to music all day. I should stick to it all day, but I have other things to do. I always look for a young person by phone. I told him my story once again, but I couldn’t solve this problem. I’m John. I told him I was a chip consumer.
If I have done all this work, I will call the business improvement office. After that, he kept me going. He had to let me go to a supervisor. I know he won’t, because all they do is get the job holder and want you to hang up. Once you threaten to talk to a more senior institution, that’s what he says.
We have contacted your supervisor. I should have done this from the very beginning. I mentioned everything in my e-mail. This is a new idea. This is a long story. It’s been three months. I was shelved for 12 minutes. I thought I would give him a chance. I wonder if they will come back.
They came back and said they were still here. They didn’t give up on me. I have a supervisor named Lillian. Lillian is very good. She told me that she didn’t understand why their representatives would say that the director didn’t have a cell phone. She saw all my notes. She is very kind, but she can not help me, because information must come from change.
I said I had a copy of the e-mail, so I could scan them and send them to you. I have two paperwork. She gave me her e-mail address. She said I could give 800 numbers and I could call the office because they were dealing with all these situations.
I have to call the office of HHI company. I don’t believe in any 800 numbers. I realized that this is a joint problem between garage and synchrony. This is a real problem. I said it was good, gave me the number.
We talked more. She said she would follow up this. Someone in their company office will ask me to solve this problem for me. I did business improvement bureau. Those things don’t happen. She asked me if I didn’t want to call number 800. I said if there was anything I could do to make John call, I could dial the 800 number.
She said I had to do this because it had to come from Greg. I said, please give me this number. She said she would call me. If I don’t hear someone from synchrony, I will tell you. I gave them seven working days to contact me. I even made sure they called me, if I didn’t even answer the phone.
If we don’t know the number, we won’t be able to answer the phone. What I care about is the University. He tried to phone, but no one answered. She didn’t leave a message. I said I gave you my phone number and hoped it wouldn’t happen, but I was very firm that it should not be confused in seven working days. I’ll tell you my number. I said I wouldn’t call back.
I will not do anything but call the business improvement office and ask you to make a formal complaint. She asked me to hang up and dial the 800 number, about 25-30 minutes. I waited for this button to press. Finally someone came and said she was not satisfied with her work. I understand why.
These people always lose their jobs. I sympathize, but I need to take care of this. 15 minutes later, I told her my story and asked her what would happen. She said this is not part of the promotion package. That’s why I encountered this problem. I said I knew. I have known for three or four months.
We talked for a long time. Finally, she said she wrote a note to her supervisor. This should be an intuitive consideration. “I will see two to three business cycles from synchrony,” she said. I have to do it for two or three months or more. No one could have a phone number at that time. She wanted me to go bankrupt. It will no longer exist.
I asked her to send me an e-mail. I need her to forward my copy, and I will give her my e-mail address. She said she could not do this, but she could give me a reference number. She said she would tell me in an e-mail. I took the reference number. I hung up the phone and looked at my husband. I don’t know if this has been settled, but until next time, we’ll have to wait for two or three special operations.
In my opinion, I look forward to calling from the office of another company. All this was done when I was called at the office of the company. They will say that they have obtained promotional changes information, and they have fixed your settlement. This is what it will show. There is another little thing.
A credit regulator told me that if I looked at my bill further in the transaction, he would give me a credit to try to transfer the amount elsewhere. You get credit, and he gives you a debit to charge you. I think at least you have done a part of it, but it has not been completed. You added more fuel to my fire. That’s wrong.
I posted this on your website yesterday, but it hasn’t been solved yet. This is still in an uncertain state. Many people will say what you are doing. All this is for the money. I retired and my husband retired. We have no money to come in. It took us a long time to get these appliances and get the right deal.
By then, you need to pay $25 a month for the next two and a half years. You added interest. I plan to pay $six to $eight hundred for a $200 microwave. I can’t afford it. Big business doesn’t mean they can match their attention to my knees, so luckily I’m retired.
I can sit down and phone for hours. I like to do this, but my time is very important. My time is also worth it. When something happens, I tend to go all the way. That’s why I use your website. That’s why I like your website and other websites that I can find the information I need. I can give you some advice.
First of all, our website has a new cool function. You can call the other company’s customer service and record it from our website. That’s amazing. It’s not just the company’s ability to record the old conversations they’ve made, it’s the ability to record them and take them into your email. This is great, so we can do this next time.
I will do that. This is a function I like because it means to prove it to all who know it. They said they were entering these notes, but you didn’t know what they were typing. They might say that this is a crazy lady from Ohio or Illinois.
You don’t know if they want to help you. This is another advantage of the dialogue you are going to get. It took you twenty minutes to remember your story. We will put it on the Internet. I plan to link it to my Facebook page with links.
This is how you deal with those businesses that you want to ignore. My husband always says they want you to leave. This is what they want. This is our website trying to avoid and help people solve their problems.
There is a miscommunication between HH Greg and synchrony. This kind of wrong communication will hurt others, you will not be the only one. I believe it will get worse. If they use synchrony now, they will know that synchrony is not the best choice.
I will never use synchrony again. If I want to get GTL, that’s one of them. Another attraction is the deal. If I get a package, I will get a discount of 300 dollars with Visa credit card. It needs another $three hundred package to use anywhere.
That’s great! But it is important to note that I can not apply for discard by synchronous. I can do this for saving and straight needles. This is a lesson. I understand that not all content is as good as the one shown on the server.
This is Kristen. Before you release, you will have the opportunity to see yourself. Thank you for your interest in my question. I hope this will help many other people. The website is excellent. I appreciate it. Thank you very much. Thank you, Mike. Have a good day. Thank you. Bye.